Bug Tracker - Statuses & Report
About our Bug Reports
Before submitting a new bug report, please check to see if your issue has not already been reported and make sure that you are on the latest software version for your relevent device as the issue may have already have been fixed.
Please note that fixes for Apple and Amazon devices currently include a submission process which is out of our control. It can take upto a week for changes/fixes to become available through those stores. We apologise but unfortunately we cannot make this process any quicker and ask that you are patient whilst fixes are made live
Current Bug Reports
These are our current bugs reports that are known at this current time, we will update these from time to time as bugs and issues become known to us.
Fixed Bug Reports
These are previous bug reports that have been dealt with by us
Status
CLOSED
|
| Version: | All Versions |
| Issue: | Server Issues and bad data |
| Description: | It has been noticed that the connection to the servers is very unstable causing data issues in app |
| Date: |
Action: |
| 4th Sep 2016 @10:52:14 | Fixed by moving servers from currenct provider as DNS servers totally bawked for months. They wouldnt resolve and after much contact with their support our only option is to totally rebuild server architecture in our domain | | 4th Sep 2016 @10:49:44 | [Report added by Alex Burke] |
|
| Bug ID: | #DE11D2-0A1D-62AF89 |
| Platform: | ANDROID |
| Closed: | 4th Sep 2016 @10:47:25 |
|
Status
CLOSED
|
| Version: | Recycle For Ashford v2.0.7 |
| Issue: | iOS 8 bugs |
| Description: | Selecting a container from manage container view does not present options. Choosing a material in submitting a new product via the product scanner also does not present options. You will have to force close the app and restart it to get around it temporarily as you cannot proceed should you accidentally do it. |
| Date: |
Action: |
| 22nd Aug 2015 @06:30:16 | Fixed in latest build | | 18th Sep 2014 @11:28:44 | [Report added by Alex McPherson] |
|
| Bug ID: | #3BDE11-D267-2E8934 |
| Platform: | IOS |
| Closed: | 22nd Aug 2015 @18:30:16 |
|
Status
CLOSED
|
| Version: | Recycle For Southampton v2.0.4 |
| Issue: | iOS 8 bugs |
| Description: | Selecting a container from manage container view does not present options. Choosing a material in submitting a new product via the product scanner also does not present options. You will have to force close the app and restart it to get around it temporarily as you cannot proceed should you accidentally do it. |
| Date: |
Action: |
| 22nd Aug 2015 @06:30:32 | Fixed in latest build | | 18th Sep 2014 @11:28:03 | [Report added by Alex McPherson] |
|
| Bug ID: | #3BDE11-C93D-C92962 |
| Platform: | IOS |
| Closed: | 22nd Aug 2015 @18:30:32 |
|
Status
CLOSED
|
| Version: | Recycle For Ashford v2.0.7 |
| Issue: | Set reminder bug from collection dates view |
| Description: | Trying to set a reminder from this view in the current version of the app may crash it. |
| Date: |
Action: |
| 22nd Aug 2015 @06:30:47 | Fixed in latest build | | 7th Jan 2014 @06:35:12 | [Report added by Alex McPherson] |
|
| Bug ID: | #03BDE1-342A-5DF01D |
| Platform: | IOS |
| Closed: | 22nd Aug 2015 @18:30:47 |
|
Status
CLOSED
|
| Version: | Recycle For Ashford v2.0.6 |
| Issue: | Address reminder error |
| Description: | Set reminder choosing previous year |
| Date: |
Action: |
| 3rd Jan 2014 @03:47:04 | Error is now fixed in update | | 1st Jan 2014 @08:43:58 | [Report added by Alex Burke] |
|
| Bug ID: | #F03BDE-51A2-712EDE |
| Platform: | ANDROID |
| Closed: | 3rd Jan 2014 @03:44:50 |
|
Status
CLOSED
|
| Version: | Recycle For Maidstone v2.0.3 |
| Issue: | Address shows 2014-2015 |
| Description: | Addresses incorrectly display year. |
| Date: |
Action: |
| 3rd Jan 2014 @03:45:13 | Error is now fixed with new update 2.0.4 | | 24th Dec 2013 @07:31:19 | [Report added by Alex Burke] |
|
| Bug ID: | #F03BDE-AEC9-3E66E7 |
| Platform: | ANDROID |
| Closed: | 3rd Jan 2014 @03:47:55 |
|
Status
CLOSED
|
| Version: | All Versions |
| Issue: | Kindle Not recieving Push notifications |
| Description: | We are aware that the kindle app is not receiving all its push notifications at the moment. A fix has been found and the app will be updated ASAP |
| Date: |
Action: |
| 3rd Jan 2014 @03:50:53 | Fixed - now live in store | | 12th Nov 2013 @10:24:52 | Have checked and verified error. Update amazon token to fix | | 12th Nov 2013 @05:55:30 | [Report added by Alex Burke] |
|
| Bug ID: | #DE11D2-0A1D-61DE61 |
| Platform: | AMAZON |
| Closed: | 3rd Jan 2014 @03:44:38 |
|
Status
CLOSED
|
| Version: | All Versions |
| Issue: | Issue with Adobe PDF in Internet Explorer 8 |
| Description: | Clicking on the PDF button from job or report view sometimes brings up a blank white screen |
| Date: |
Action: |
| 12th Nov 2013 @02:33:18 | This is a known bug with Adode Acrobat Reader 9. It can be got around by using the URL or address bar in the blank tab and pressing enter.
Refeshing will not load the page properly. To permanently fix this issue update your Adobe Reader installation if you have access rights to do so on your system | | 12th Nov 2013 @02:22:15 | [Report added by Alex Burke] |
|
| Bug ID: | #E11D26-201F-D678FC |
| Platform: | WEB PORTAL |
| Closed: | 12th Nov 2013 @18:24:24 |
|
Status
CLOSED
|
| Version: | Recycle For Southampton v2.0.2 |
| Issue: | iOS 6 layout issues |
| Description: | iOS7 has caused some issues only on iOS 6 devices and lower. |
| Date: |
Action: |
| 2nd Nov 2013 @06:44:28 | New app version available from the App Store v2.0.3 | | 14th Oct 2013 @04:15:29 | [Report added by Alex McPherson] |
|
| Bug ID: | #E11D26-9A78-D0A446 |
| Platform: | IOS |
| Closed: | 2nd Nov 2013 @18:44:28 |
|
Status
CLOSED
|
| Version: | Recycle For Southampton v2.0.1 |
| Issue: | iOS 7 layout issues |
| Description: | iOS7 release has caused a few errors with layouts on devices. |
| Date: |
Action: |
| 2nd Nov 2013 @06:45:05 | New version available from the App Store v2.0.3 | | 14th Oct 2013 @04:14:40 | [Report added by Alex McPherson] |
|
| Bug ID: | #F03BDE-9753-55C7BD |
| Platform: | IOS |
| Closed: | 2nd Nov 2013 @18:45:05 |
|
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